Refund Policy

At SuperTVIP.com, we are committed to providing high-quality service and customer satisfaction. However, if for any reason you are not completely satisfied with your purchase, we invite you to review our refund policy.

1. Eligibility for Refunds

• Refunds are only applicable if requested within 24 hours of your purchase.
• You must provide a valid reason for requesting a refund, such as service not working as described or technical issues that cannot be resolved.

2. Non-Refundable Situations

• We do not offer refunds for subscription renewals or recurring payments. Please ensure to cancel your subscription before the renewal date if you do not wish to continue.
• Refunds are not applicable for issues related to customer-side network problems, incorrect device setup, or other user errors.

3. How to Request a Refund

To request a refund, please contact us via email at [email protected] within 24 hours of your purchase. Include your order number, a detailed explanation of your issue, and any relevant screenshots or evidence.

4. Processing of Refunds

• Once we receive your refund request, our team will review it and notify you of the approval or rejection of your refund.
• If your refund is approved, the amount will be credited back to your original method of payment within 5-10 business days.

5. Changes to This Policy

SuperTVIP.com reserves the right to amend this refund policy at any time. Changes will be posted on this page, and it is your responsibility to review this policy periodically.

If you have any questions about our refund policy, please contact us at [email protected]